Complaints Procedures

If you have any concerns, or wish to make a complaint, you should make every effort to speak to the Head Teacher, Mr Allan, in the first instance. Please contact the front office to make an appointment. Every effort will be made to ensure you can meet to discuss your concerns with him within 24 hours. Complaints procedure can be found below.

Title Complaints policy and procedure

Prepared by Hugh Greenway & Jem Shuttleworth

Date adopted February 2018

Review by Feb 2020

Complaints policy and procedure

1. Introduction

1.1. Academies are required to have complaints procedures meeting

certain requirements by the Education (Independent School Standards

England) Regulations 2014 and to make the procedure available to

parents of students and parents of prospective students

1.2. The Trust accepts that the actions of those individuals who work in the

school will and should be open to comment, question and, on

occasions, criticism. TEFAT takes complaints seriously and strives to

deal with complaints swiftly and thoroughly. In a spirit of accountability

TEFAT will attempt to resolve general school complaints through the

most appropriate process and, where necessary, this may involve

formal procedures

1.3. This general complaints policy does not cover every type of complaint.

The issues noted below have their own, separate procedures

■ Content of a statutory statement of Special Educational Needs

■ Pupil exclusions

■ The National Curriculum and related matters, including Religious

Education

■ Child Protection

■ Allegations Management (safeguarding concerns about staff

that need to be referred to the LADO – Local Authority

Designated Officer)

■ Matters that are the responsibility of the Local Authority such as

student admissions and home to school transport

2. Aims

2.1. This Policy and the procedures for its implementation aim to clarify the

way in which complaints are managed. It aims to do so in a way which

is clear and concise. The Policy also seeks to promote a consistent

and transparent approach to dealing with complaints

3. Principles

3.1. This Policy is underpinned by the principles noted below:

Title Complaints policy and procedure

Prepared by Hugh Greenway & Jem Shuttleworth

Date adopted February 2018

Review by Feb 2020

■ Complaints will be considered and resolved as quickly and as

efficiently as possible

■ Complaints will be dealt with by the member of staff best suited

to deal with the matter

■ If the complaint is about an individual member of staff they have

a right to know the substance and source of any allegation